WARRANTY STATEMENT

At Konig Industries Attachments, we strive to make the warranty claim process as painless as possible. Please read the notes below for a general outline of our warranty policy. 

When you notice the attachment is not performing properly or is experiencing issues; Stop and call our Product Support TEAM. Our TEAM is highly experienced and can diagnose most common issues over the phone saving you diagnostic time and minimizing down time. Involving our Product Support TEAM early in the process will save you heartache and ensure you get properly compensated for the warranty repair. 

To expedite the warranty process we will need pictures of the issues and overall pictures of the condition of the attachment. These pictures should be submitted by email to warranty@konigind.com. Photo documentation is required for all Warranty Claims. Warranty claims cannot be provided if there is no photo documentation of the issues. 

We want to resolve issues as efficiently as possible so we will cover the cost of standard LTL freight and UPS ground shipping on warranty parts and attachments sent from the plant to the dealer or end user. Next Day Air (NDA) or any other special freight services are not covered under warranty but can be arranged at the dealer and/or end user’s expense. 

The Konig Industries Warranty TEAM is very experienced in diagnostics with common problems, and Konig Industries will not be responsible for your time and cost prior to calling to us and discussing with our TEAM. Our knowledge of our product is extensive, and our warranty department can usually diagnose issues over the phone quickly. 

All Grapples manufactured by Konig Industries Attachments have a one (1) year warranty. Faulty cylinders are covered by warranty. Do not disassemble the faulty cylinder; it will be replaced outright under warranty coverage. Bent tines and/or bent hydraulic cylinders are not covered nor implied by warranty.  

Defective cylinders are covered for 12 months. Disassembly of the cylinder will void the cylinder warranty. In any event of a cylinder failure, submit a warranty claim prior to disassembly or repair. Cylinders under warranty get exchanged if found to be defective. For a cylinder claim to be granted, the defective cylinder must be returned to Konig Industries.  

Konig Industries Attachments supplies our attachments with hoses that are the proper size for most machines but because the configuration varies by manufacturer, we cannot guarantee that the hose length will be correct on every machine or for every routing. It is the responsibility of the end user to adjust the length of the hoses to fit their specific machine. It is also the responsibility of the end user to ensure the hose routing is such that the hoses will not become tangled, caught, pinched, crushed, or run over during operation. It is the end user’s responsibility to ensure that the hose routing clears pinch points and allows the attachment to move properly. Konig Industries will not cover hose or coupler damage due to poor hose routing. There are hose extenders and hose keepers available at additional cost to accommodate machines with unique requirements. 

Konig Industries Attachments supplies most of our attachments with standard couplers and some attachments the couplers are sold separately. The coupler configuration on machines can vary by manufacturer so we cannot guarantee that the standard coupler will be correct on every application. We are willing to change couplers before the attachment leaves our facility if it is noted on the order. For applications where couplers are sold separately, they will be installed before the attachment leaves our facility if it is noted on the order. Konig Industries Attachments is not responsible for coupler sizes after the attachment has left our facility unless a different configuration was specified at the time of order. 

Konig Industries Pallet Forks have a one (1) year warranty. If the forks are put in an application where the weight that is lifted exceeds the fork rating, all warranty coverage will be voided. Damage due to prying or pushing (side load) is not covered by warranty. Lifting items such as boulders puts excessive force outward on the tines and may cause damage and or injury.  

 Hay Spears have a one (1) year warranty, with a two (2) year warranty on the tines against breakage from normal use. Warranty does not cover tines that have been used to prod or turn bales without being fully engaged in the bale. This will cause bending.  

All other attachments that are not listed above, have a one (1) year warranty. This covers any manufacturing defect. Bent tines and/or bent cylinders are not covered. Ground engaging components such as blades, teeth and shanks, cutting edges are considered normal wear items and will not be covered by warranty unless it is clearly a faulty product. Any modification or alteration in any way may void the warranty on any piece. Konig Industries Attachments, LLC reserves the right to decline any warranty claim at their discretion. Cylinders, where covered, will be replaced outright. Repacking cylinders is not covered. In case of cylinder failure, contact Konig Industries through the warranty claim process by accepting conditions below, and a new cylinder will be shipped. We will require the faulty cylinder returned and will provide transport for it.  

The Warranty registration needs to be filled out with the owner information to make the warranty valid. We will cover Konig Industries Attachments products and/or attachments for the original purchaser, to be free from defects in material and workmanship when properly set up and operated in accordance with the recommendations. 

LABOR, where covered, we require an estimate before work is performed. Coverage of travel time, host machine service and repairs, diagnostics, and business downtime are neither expressed nor implied. 

***PLEASE NOTE*** If you have returned to this page to claim labor on an existing warranty job, stop here. Look at your paperwork and/or emails from Konig Industries and find the CASE number reference. Note it on your work order and submit a copy of the work order to warranty@konigind.com instead. Do not re-submit your claim on this page. 

WARRANTY MAY BE VOIDED IF ATTACHMENT IS ALTERED IN ANY WAY